🟦 INTRODUCTION
If you want to work in IT Support, Helpdesk, or remote freelance jobs, one of the most important skills is learning how to control another computer remotely.
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AnyDesk is one of the easiest tools for beginners and professionals — fast, secure, and perfect for Windows 10/11.
Additionally, this guide is designed for beginners who want to understand remote support. Furthermore, each step includes screenshots to make the learning process easier. As a result, you will be able to control another computer with confidence
In this step-by-step tutorial, I’ll show you exactly how to:
- Download & install AnyDesk
- Connect two Windows computers
- Accept permissions
- Control another PC from your laptop
- Fix common issues
- Record your own screen for tutorials
This guide includes real screenshots from two Windows devices, so you can follow the exact steps.
🟩 1. Download and Install AnyDesk (Windows 10/11)
To start remote support, install AnyDesk on both devices (your PC + your laptop).
Step 1 — Go to the official website
Open your browser and visit:
Click Download Now.
Step 2 — Run the installer
When you double-click the installer, Windows shows a security popup like this.
(text: “Do you want to allow this app to make changes?” → Click Yes)
This allows AnyDesk to install normally.
🟦 2. Open AnyDesk on Your Laptop
After installation, you will see the main screen showing Your Address (your unique device ID).
(text: “This is your AnyDesk ID. You send this to the other device.”)
This number is what the other computer uses to connect. 1535676788
🟧 3. How to Connect Your Laptop to Your PC (Remote Address)
Next, you enter the other computer’s ID.
However, before connecting, make sure both devices have a stable internet connection.
Step 1 — Type the PC’s ID
In the “Remote Address” box, type your PC’s AnyDesk
(text: “Enter the ID of the device you want to control.”)
Then press Enter or click the connection icon.
🟥 4. Accept the Remote Request (On the PC) or (laptop)
Your PC will now receive a connection request.
(text: “A pop-up appears on the laptop or PC asking to allow or deny access.”)
Click Accept to allow the remote session.
If you want full control (keyboard + mouse), make sure all permissions are ON.
🟦 5. Connection in Progress
You will briefly see a loading screen:
(text: “Connecting… Please wait for the other side to accept.”)
AnyDesk establishes a secure encrypted connection between your two devices.
🟩 6. Successful Remote Connection
Once connected, your laptop will display other device laptop or PC’s desktop.
(text: “Remote desktop is visible — you can control everything from your laptop.”)
This means remote IT support is now active.
You can:
- Install software
- Configure settings
- Troubleshoot issues
- Open browsers, apps, Control Panel, etc.
This is exactly how helpdesk jobs work.
🟧 7. Enable Full Keyboard & Mouse Control
If your mouse doesn’t move on the remote screen:
- On the PC → open AnyDesk
- Go to Permissions
- Enable:
✔ Control mouse & keyboard
✔ Screen capture
✔ Clipboard
Optional: enable Unattended Access (requires password).
🟥 8. Record Screen for Tutorials (Windows 11)
If you want to make IT tutorials or reels:
✔ Use Clipchamp (built-in Windows tool):
- Windows key → type Clipchamp
- Record screen
- Save video
✔ Or use Xbox Game Bar (except desktop):
- Open Chrome/Edge
- Press Windows + Alt + R
- Recording begins
Recording works perfectly once the first app is launched.
🟦 9. Troubleshooting (Fix AnyDesk Not Working)
❗ Mouse doesn’t move
→ Permissions not enabled.
Enable keyboard + mouse access on the remote PC.
❗ Black screen
→ Hardware acceleration issue.
Disable “Privacy Mode” or update GPU drivers.
❗ ID offline
→ Device not connected to internet
→ Firewall blocking AnyDesk
❗ Slow control
→. Weak WiFi
→ Too many apps open
→ Try Ethernet cable
🟧 10. Best Use Cases for AnyDesk (IT Helpdesk)
- Helping a friend install software
- Troubleshooting Windows errors
- Teaching someone remotely
- Managing your PC at home while traveling
- Doing CompTIA A+ or Network+ labs from another device
- Supporting clients as a freelancer
🟨 11. RDP vs AnyDesk — Which Should You Use?
| Feature | AnyDesk | RDP |
|---|---|---|
| Beginner friendly | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ |
| Works over internet | Yes | Harder |
| Screen sharing | Yes | Yes |
| Low latency | Yes | Yes |
| Best for IT beginners | Yes | No |
| Best for office networks | OK | Excellent |
For daily helpdesk: AnyDesk
For professional network environments: RDP
You should learn both (we will create the RDP post next)
🟦 12. Conclusion
AnyDesk is one of the fastest and simplest tools for remote IT support, especially if you’re learning A+, Network+, or preparing for remote helpdesk jobs.
You now learned how to:
- Install AnyDesk
- Get the device ID
- Send and accept connections
- Control a remote PC
- Fix permissions
- Record your own tutorial videos
This is the same method real IT technicians use every single day.
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